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View Larger Image Selecting the right root cause analysis tools to solve a problem is paramount to not only ensure the analysis is effective and efficient, but also that the real root cause is in fact identified.
Effective root cause analysis can be done using five simple tools. Brainstorming The brainstorming process brings together a group of people to discuss the issue in a question in a facilitated environment.
The basic premise is that a group of people working collectively to find a solution is more productive and innovative than if each person tried to come up with a solution individually.
Basic steps of the brainstorming process include: The resulting discussion should identify the root cause of the problem and try to resolve it.
Generally, a minimum of five questions should be asked, although additional questions are sometimes required if the real cause is yet to be identified, rather than simply settling for a partial conclusion.
Flowcharting Flowcharts organize information about a process in a graphical manner, making it clear what is impacted. Although there are numerous flowcharting tools available, it is recommended that individuals keep their flowcharts simple, using a rectangle for a process step, an arrow for direction, and a diamond for a decision point.
Fishbone diagrams are also known as cause-and-effect diagrams. In a fishbone diagramthe various causes are grouped into categories, with arrows in the image indicating how the causes flow toward the nonconformity.
Categories used in the fishbone diagram are not pre-defined, but common categories include equipment, processes or methods, measurements, materials, environment, and people. Affinity diagrams The final root cause analysis tool is affinity diagrams.
Often the output from a brainstorming session, an affinity diagram can be used to generate, organize, and consolidate information related to the issue in question.
After ideas have been generated, they can be grouped according to their similarity to identify the major causes.
An affinity diagram should be used to stimulate discussion about a problem or issue, opening up possibilities for improvement or solution. Combining root cause analysis tools Combining tools is practical and often necessary.
For example, although brainstorming can lead to some great hypotheses, the data can be difficult to confirm without organizing it in a fishbone diagram and then seeking out objective evidence to substantiate the idea.
To find out how to use any of these root cause analysis tools, Exemplar Global College offers several short informative courses.
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